Wednesday, December 31, 2008

Are your CRM Window’s showing full URL and GUID? What to fix it

One of my clients, John Daley of Shiffler Equipment Sales, Inc, spent some time with Microsoft trying to fix a problem with CRM and IE after upgrading from CRM 3.0 to CRM 4.0.

The Problem: In 3.0 the IE windows would show the Contact or account names at the top and when minimize it would show on the minimized window title. After upgrading to CRM 4.0, the full URL showed first. This makes it hard to know which window to open if you have multiple CRM windows open.

ttilebar

John spent some time with CRM support and they ended up passing him over to Internet Explorer Support. In the end, the solution is simple.

  1. Open Internet Explorer -> Tools -> click on Internet options
  2. In the Internet options, choose Security Tab->Trusted site (Or Intranet site, depending where your CRM is placed), click Custom Level button.
  3. In Security window find section Miscellaneous and change setting for "Allow script initiated windows without size or position constraints" to Enable.
    SecuritySettings
  4. Click OK button to save changes and exit.
  5. Test any of the affected CRM entity  page again. We should see normal title bar now.

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